Refund Policy

Skyland Group Private Limited aims to provide a transparent and fair refund policy for its customers. Below are the terms governing refunds for our services:

1. Eligibility for Refund

• Refunds are applicable only for cancellations made within the stipulated time frame as mentioned below.
• Refunds will be processed only if the service has not been availed or initiated.
• Customers must provide valid proof of booking and payment to request a refund.

2. Cancellation & Refund Timeline

• Cancellations made 7 days or more before the scheduled service date: Full Refund
• Cancellations made within 4 to 6 days before the scheduled service date: 50% Refund
• Cancellations made within 3 days or less before the scheduled service date: No Refund

3. Refund Process

• Customers must submit a refund request via email at info@manakamanaimportexport.com with the necessary details.
• Once approved, refunds will be processed within 14 business days to the original payment method.
• Refund status updates will be communicated via email.

4. Non-Refundable Cases

• No refunds for services already provided or partially used.
• No refunds in cases of incorrect documentation, visa denials, or failure to comply with travel regulations.
• Force Majeure events (natural disasters, strikes, government restrictions, etc.) do not qualify for refunds.

5. Modification or Transfer of Services

• Customers may request a change in service date or transfer their booking to another individual (subject to approval and availability).
• Any changes must be requested at least 5 days before the scheduled service date.

For any further assistance, please contact us at:
Skyland Group Private Limited
Email: info@manakamanaimportexport.com
Tel: +91 9889709415